Fix: If the Desktop icon is grey, then you are not currently connected to the internet.
If you've verified that Dropbox is installed on all of your devices, and that you're online, move on to step 2.
To do this, you’ll first have to connect your i Phone to your computer with its USB cable — yes, you have to use a cable, but just once to set things up.
You can then go into i Tunes, look at the device’s information in i Tunes, and check the properties tab.
If you don't have enough space on your i Cloud account, connect your i Phone to your computer and back up via i Tunes.
In the Backups section, select This Computer on the left, and then Back Up Now on the right. Make sure you have the latest version of i Tunes." data-src="https://img.buzzfeed.com/buzzfeed-static/static/2017-07/21/12/asset/buzzfeed-prod-fastlane-01/sub-buzz-13407-1500655256-2.png?
Do your files look different between your computer, tablet, phone, or dropbox.com? This step-by-step article will walk you through troubleshooting steps, and will solve the majority of syncing problems.
Fixes for sync issues can range from easy to complex, but any solution will require you to take some action.
In a statement to The Verge, an Apple spokesperson said "We experienced a brief issue with the software update process, affecting a small number of users during the first hour of availability.
The problem was quickly resolved and we apologize to those customers." The company says users should now be able to safely proceed with installing i OS 10.
You can verify the backup was successful by going to i Tunes Preferences and clicking Devices.
All of your backups should be listed there." data-src="https://img.buzzfeed.com/buzzfeed-static/static/2017-07/21/12/asset/buzzfeed-prod-fastlane-01/anigif_sub-buzz-12243-1500655177-2_preview.gif" data-mobile-src="https://img.buzzfeed.com/buzzfeed-static/static/2017-07/21/12/asset/buzzfeed-prod-fastlane-01/anigif_sub-buzz-12243-1500655177-2_preview.gif" data-crop="55.62" data-mobile-crop="55.62" data-span="1" data-bfa="@o:;" data-mobile-gif-src="https://img.buzzfeed.com/buzzfeed-static/static/2017-07/21/12/asset/buzzfeed-prod-fastlane-01/anigif_sub-buzz-12243-1500655177-2.gif" data-gif-src="https://img.buzzfeed.com/buzzfeed-static/static/2017-07/21/12/asset/buzzfeed-prod-fastlane-01/anigif_sub-buzz-12243-1500655177-2.gif" In rare cases, software updates may cause data loss — or even "brick" your phone (meaning it won't respond if you try to turn it on or connect it to a computer). You can back up your precious memories via i Cloud (Settings scroll down to i Cloud Backup "on").
But the initial bug proved a major headache for people who installed Apple's big update in the middle of their workday or for away from their personal computer.